Terms and Conditions - Appointment Scheduling Policies

1. Appointment booking

1.1. For your convenience, you may book your appointment through our official website or by direct WhatsApp message using the contact information available on our page.

1.2. Appointments must be booked with at least 24 hours in advance before the desired date and time.

1.3. To secure your slot, full payment of the consultation is required at the time of booking. The appointment is not confirmed until payment is reflected.

1.4. Current prices are shown at the time of booking. The paid amount applies only to the scheduled session service.

2. Attendance confirmation

2.1. One day before your appointment, we will contact you via WhatsApp or email to confirm attendance.

2.2. It is the patient's responsibility to respond to the confirmation request.

3. No-shows and cancellations

3.1. If you confirm attendance and do not show up: No refund or replacement session will be provided. The paid amount is non-transferable and non-refundable.

3.2. If you do not respond to the confirmation request: The appointment will be considered cancelled. To reschedule, a new booking and payment are required.

3.3. We understand unforeseen events. If you cannot attend, please notify us before the confirmation process, meaning more than 24 hours in advance.

4. Date changes and rescheduling

4.1. If you request a date change when we ask for confirmation: You may reschedule your appointment at no additional cost. 100% of the amount already paid will be respected.

4.2. Date changes are subject to schedule availability. We will offer the nearest available dates and times.

4.3. Only 1 date change per booked appointment is allowed. Additional rescheduling requests will require a new payment.

5. Late arrivals

5.1. Out of respect for everyone's time, sessions begin promptly at the scheduled time.

5.2. In case of patient delay, the session will end at the scheduled time, and lost time will not be replaced.

5.3. If the delay is more than 15 minutes without notice, the appointment will be considered a no-show and point 3.1 applies.

6. Service modality

6.1. In-person: The address is sent when confirming the appointment. Please arrive 5 minutes early.

6.2. Online: The video call link is sent at confirmation. Ensure a stable internet connection and a private space. If technical issues on your side prevent the session, it is considered a no-show.

7. Refunds

7.1. No refunds are made for unused sessions, confirmed no-shows, or cancellations with less than 24 hours notice.

7.2. A 100% refund is only issued if cancellation is made by the practice or therapist.

8. Acceptance

8.1. By making payment and booking your appointment, you declare that you have read, understood, and accepted these Terms and Conditions in full.

8.2. We reserve the right to modify these policies. Changes will be published on this page and will apply to future bookings.

Questions or clarifications

Email: Psicologa.athziriarevalo@intra-mente.com
WhatsApp: 6121477365